Regulatory Information

 

Important Information about compensation arrangements

We are covered by the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to depositors if a bank is unable to meet its financial obligations. Most depositors - including most individuals and small businesses - are covered by the scheme.

In respect of deposits, an eligible depositor is entitled to claim up to £50,000. For joint accounts each account holder is treated as having a claim in respect of their share so, for a joint account held by two eligible depositors, the maximum amount that could be claimed would be £50,000 each (making a total of £100,000). The £50,000 limit relates to the combined amount in all the eligible depositor's accounts with the bank including their share of any joint account, and not to each separate account.

For further information about the scheme (including the amounts covered and eligibility to claim) please ask at your local branch, refer to the FSCS website www.FSCS.org.uk or call 020 7892 7300 or 0800 678 1100.

Deposits with us are held with Bank of Scotland plc. Accounts with Bank of Scotland plc include accounts with its divisions and trading names: Halifax, Intelligent Finance (IF), Birmingham Midshires (BM Savings), Bank of Scotland, Bank of Scotland Private Banking, Bank of Scotland Germany, Bank of Scotland The Netherlands, St Jamess Place Bank and St Jamess Place Private Bank. Some savings accounts under the AA Savings, Saga and Charities Aid Foundation brand names are also deposits with Bank of Scotland plc. An eligible depositors £50,000 limit relates to the combined amount in accounts under all of these names.

If you are unsure whether your account is held with Bank of Scotland plc please check your account literature.

GAP Plus

We are responsible for the advice we give and for arranging your policy. Because we place some of our insurance with one insurer, we can only advise you about the cover provided under our scheme with that insurer.

This cover is underwritten by St Andrew's Insurance plc (registered in England No. 3104671) (The Insurer) whose Head Office is 1 Lovell Park Road, Leeds, West Yorkshire, LS1 1NS and Registered Office is 33 Old Broad Street, London, EC2N 1HZ.

General enquiries, Claims and Complaints should be directed to: PO Box 741, Leeds, LS1 9HB.

St Andrews Insurance plc is a Bank of Scotland Group Company.

The insurer will choose English Law as the law which applies to your insurance unless you ask for another law and they agree to this in writing before the insurance starts. The Financial Services Compensation Scheme may assist you if the insurer in some circumstances is unable to meet its liability to you. Further details are available on request.

If you wish to make a complaint concerning your insurance you should write to the Customer Liaison Manager at the above address.

If you remain dissatisfied, you may approach the Financial Ombudsman Service, whose address is:
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone: 0845 080 1800

Bank of Scotland USA PATRIOT ACT Certification

Pursuant to the USA PATRIOT Act and final rules issued by the US Department of the Treasury, a US bank or a US broker-dealer in securities (a "Covered Financial Institution") is required to obtain certain information from any "Foreign Bank" that maintains a correspondent account with it.

As permitted by the final rules, Bank of Scotland has prepared a Global Certificate for use by any financial institution that believes it requires a USA PATRIOT Act Certificate from a Bank of Scotland entity.

Please complete the Bank of Scotland Global Certificate [PDF - 221KB] in preference to requesting individual Bank of Scotland businesses to complete a separate certificate. If the particular Bank of Scotland business that maintains a correspondent account with your institution is not listed in our Certificate or if you have any questions with regards to the Certificate please advise us by emailing USA Patriot Act enquiries.