• Internet Banking Help
  • Help and FAQs
  • Internet Banking Security
  • Glossary
  • Online Security
    • Your Security
    • Email Scams

Your Security

We have produced a leaflet about online security which highlights the most common types of online fraud, gives guidance on some preventative steps which can be taken and advises what action to take should you suspect that you are a victim of online fraud.

The hints and tips below will help ensure that your PC remains secure, you may also find the following websites a useful source of information about online fraud:
www.getsafeonline.org (opens new window)
which is a government sponsored initiative and
www.banksafeonline.org.uk (opens new window)
which is a UK banking industry website.

How to make your PC secure

• Install and regularly update anti virus software on your PC to help protect your PC against virus programs that may maliciously capture your personal information
• Update your PC with the latest security patches on a regular basis
• Consider using a personal firewall
• Ensure you use a password for accessing your PC
• Be aware of your surroundings and ensure that no one can view your screen and watch you entering your login details
• Use a screen saver and screen lock if your are leaving your PC unattended for any period of time
• Turn off your broadband modem when not in use

Maintaining online security

• Never write down or divulge your pasword for anyone, including Bank of Scotland staff
• Never use easily guessed passwords such as your name or favourite sporting team
• Never let others login to online banking services using your details
• Never open emails from unknown senders. These may contain viruses
• Never enter security details after clicking on a link in an email
• Always remember to change your password at regular intervals, at least once a month
• Always log-off and close your browser once you have finished using online banking services
• Never provide anyone else with access to your token
• If you are concerned that you may have disclosed any personal or security information, please contact the Internet Banking Helpdesk immediately on 0845 300 2924† or the Corporate Online Helpdesk on 0845 300 6444†

Our Glossary section contains some helpful explanations on terms that may not be familiar to you.

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